{"id":12530,"date":"2023-04-20T01:15:29","date_gmt":"2023-04-20T06:15:29","guid":{"rendered":"https:\/\/grupoentregas.com\/contactanos\/preguntas-frecuentes\/"},"modified":"2024-01-04T17:40:31","modified_gmt":"2024-01-04T22:40:31","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/grupoentregas.com\/en\/contactanos\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12530\" class=\"elementor elementor-12530 elementor-66\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3984ba e-flex e-con-boxed e-con e-parent\" data-id=\"b3984ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a04a299 elementor-widget elementor-widget-heading\" data-id=\"a04a299\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We want to solve your doubts!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7e21b8 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"d7e21b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Somos la empresa ecuatoriana li\u0301der en la provisio\u0301n de soluciones logi\u0301sticas integrales que presta servicios de calidad a nivel nacional e internacional.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32ecad4 e-flex e-con-boxed e-con e-parent\" data-id=\"32ecad4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1facb8b e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"1facb8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;stretch&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"33213323\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-332133231\" data-tab-title-id=\"e-n-tab-title-332133231\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-332133231\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tInternational Shipping\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-332133232\" data-tab-title-id=\"e-n-tab-title-332133232\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-332133232\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\teLogistics\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-332133233\" data-tab-title-id=\"e-n-tab-title-332133233\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-332133233\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\teCargo\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-332133234\" data-tab-title-id=\"e-n-tab-title-332133234\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-332133234\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\teFile\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-332133235\" data-tab-title-id=\"e-n-tab-title-332133235\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-332133235\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGeneral Information\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-332133231\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-332133231\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-c72989d e-con-full e-flex e-con e-child\" data-id=\"c72989d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-316a4f9 elementor-widget elementor-widget-accordion\" data-id=\"316a4f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Mandatory Ecuadorian Postal Code<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5181\"><p>In Ecuador there is an obligation to use the Postal Code for all outgoing and \/ or incoming shipments to the country. Find yours at <a href=\"http:\/\/www.codigopostal.gob.ec\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.codigopostal.gob.ec<\/a> or download the App on your smartphone from the Apple Store and Google Play on Android to identify the desired zip code.<\/p><p>For more information contact us at 1800 033 339, or write to us at codigopostal@entregas.ec.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5182\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5182\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to open an account with FedEx?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5182\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5182\"><p>Apply for an account online by clicking <a href=\"https:\/\/grupoentregas.com\/en\/cuenta-fedex\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>\u00a0or visit our offices nationwide. To find our points click\u00a0<a href=\"https:\/\/grupoentregas.com\/en\/puntos-de-atencion\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p><p>Receive confirmation of your account from one of our sales executives and start enjoying the benefits that FedEx offers you.<\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5183\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5183\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the benefits of opening an account with FedEx?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5183\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5183\"><p>By opening a FedEx account you can access different benefits such as:<\/p><ul><li>15-day freight credit.<\/li><li>Preferential rates according to volume.<\/li><li>Depending on your billing level, we will assign you an A- Team that will help you with all your requirements.<\/li><li>\u00a0Access to any of our electronic tools for the preparation of guides, tracking, or to know information from other countries to which you wish to export.<\/li><li>Withdrawal of packages or documents from your office.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5184\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5184\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I make my shipments on fedex.com?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5184\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5184\"><p>To start sending your packages to any destination, please follow these steps:<\/p><ol><li>Login to your account at fedex.com<\/li><li>Complete the required fields<\/li><li>Print the guide<\/li><li>Prepare your shipment, and if you need FedEx packing materials, contact us.<\/li><li>Schedule a pickup or go to our nearest office to schedule your shipment<\/li><\/ol><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5185\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5185\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I track my FedEx shipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5185\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5185\"><p>Login to <a href=\"https:\/\/www.fedex.com\/es-ec\/tracking.html\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.fedex.com\/es-ec\/tracking.html<\/a> enter your guide number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5186\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5186\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does delivery and pick up work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5186\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5186\"><p>Access your account at fedex.com to schedule the delivery of your shipment and generate a label. Likewise, you can coordinate a collection at your office or leave the package at any FedEx point.<\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5187\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-5187\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I calculate rates and transit times?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5187\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-5187\"><p>When you log in to <a href=\"https:\/\/www.fedex.com\/es-ec\/home.html\" target=\"_blank\" rel=\"noopener noreferrer\">fedex.com\/ec<\/a>, You can estimate the cost of shipping your packages with the discounts that apply and calculate transit times. After getting the estimate you want, simply click Submit and your information will be added to the FedEx form. Ship Manager.<\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5188\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-5188\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the cost of my shipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5188\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-5188\"><p>We know that you are looking for the best cost-benefit ratio, that is why we offer you free tools on the Internet so that you can estimate shipping costs, without problems or restrictions, to practically any destination.<\/p><p>\u00a0<\/p><p>Calculate the cost of your shipment by clicking <a href=\"https:\/\/www.fedex.com\/ratefinder\/home?source=gh&amp;cc=ec%20&amp;language=es\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5189\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-5189\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I am the Recipient. Do I have to pay fees or duties for packages sent to me by FedEx?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5189\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-5189\"><p>All imports to Ecuador generate taxes, the value may vary depending on the type of product and its weight. If the shipment enters under the 4\u00d74 mode (less than 4Kg with a commercial value less than $ 400 dollars), customs will<br \/>charge a fixed rate of $ 42 dollars. Additionally, there may be Grupo Entregas processing values, depending on the total value of the shipment. These values can be pre-pay on Grupo Entregas website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-51810\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-51810\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I am the sender. Do I have to pay fees or duties for packages that I ship via FedEx?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-51810\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-51810\"><p>It will depend on the place of destination and the customs regulations of each country. If you have a FedEx account, you can request that the possible associated charges at the destination be charged to the account, so that the recipient will not have to make any payment. Otherwise, FedEx will contact the recipient to settle the charges that have been generated.<\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-51811\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-51811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are Electronic Commerce Documents (ETD)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-51811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-51811\"><p>Electronic Commerce Documents are all those international shipments that do not correspond to documents or merchandise, and that allow the use of the ETD functionality without the need to print and attach a label to the package; This simplifies and automates the document flow and submission process to save you time and provide added peace of mind.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-51812\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-51812\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">They sent me a package by FedEx. What do I do to receive it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-51812\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-51812\"><p class=\"et_pb_toggle_title\"><span style=\"font-size: 16px;\">Make sure you have the 12-digit FedEx tracking number. You can track your shipment on the Grupo Entregas and FedEx websites.<\/span><\/p><div class=\"et_pb_toggle_content clearfix\"><p>Before receiving the package, it is important to keep in mind that in addition to the cost of shipping (usually paid by the sender) there may be customs fees and processing costs in Ecuador.<\/p><p>Currently, the Ecuadorian regulations allow the entry of packages of less than 4 kg and with a commercial value of less than $ 400 under the 4\u00d74 mode. This modality exempts the payment of duties, but charges a fixed rate of $ 42 dollars per shipment (updated to August 2017). These $ 42 dollars, plus possible processing costs (paperwork for customs clearance) must be canceled by the recipient in Ecuador, or indicate a FedEx account to load said values.<\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-51813\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-51813\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I send international packages from Ecuador using FedEx?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-51813\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-51813\"><p>Yes, to more than 220 countries around the world, with guaranteed delivery. For more information visit our website\u00a0<a href=\"https:\/\/www.fedex.com\/es-ec\/home.html\" target=\"_blank\" rel=\"noopener noreferrer\">www.fedex.com\/ec<\/a> or contact us at 1800.033.339 or 18000 FEDEX.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-51814\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-51814\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the IPD flower export program?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-51814\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-51814\"><p>It is a program focused on B2C business (From company to end customer). This service is exclusive for the shipment of fresh flowers to the United States with the cold chain.<\/p><p>Shipments are consolidated at the Quito airport and a domestic distribution is made in the US. For this service, it is necessary that the client has legal status or a natural person in the United States who appears as the Registered Importer (Import of Record).<\/p><p>The B2C service is ideal for companies of eCommerce and flower farms interested in placing their products further in the distribution chain.<\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Mandatory Ecuadorian Postal Code\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In Ecuador there is an obligation to use the Postal Code for all outgoing and \\\/ or incoming shipments to the country. Find yours at <a href=\\\"http:\\\/\\\/www.codigopostal.gob.ec\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">www.codigopostal.gob.ec<\\\/a> or download the App on your smartphone from the Apple Store and Google Play on Android to identify the desired zip code.<\\\/p><p>For more information contact us at 1800 033 339, or write to us at codigopostal@entregas.ec.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How to open an account with FedEx?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Apply for an account online by clicking <a href=\\\"https:\\\/\\\/grupoentregas.com\\\/en\\\/cuenta-fedex\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">here<\\\/a>\\u00a0or visit our offices nationwide. To find our points click\\u00a0<a href=\\\"https:\\\/\\\/grupoentregas.com\\\/en\\\/puntos-de-atencion\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">here<\\\/a>.<\\\/p><p>Receive confirmation of your account from one of our sales executives and start enjoying the benefits that FedEx offers you.<\\\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the benefits of opening an account with FedEx?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>By opening a FedEx account you can access different benefits such as:<\\\/p><ul><li>15-day freight credit.<\\\/li><li>Preferential rates according to volume.<\\\/li><li>Depending on your billing level, we will assign you an A- Team that will help you with all your requirements.<\\\/li><li>\\u00a0Access to any of our electronic tools for the preparation of guides, tracking, or to know information from other countries to which you wish to export.<\\\/li><li>Withdrawal of packages or documents from your office.<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"How can I make my shipments on fedex.com?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To start sending your packages to any destination, please follow these steps:<\\\/p><ol><li>Login to your account at fedex.com<\\\/li><li>Complete the required fields<\\\/li><li>Print the guide<\\\/li><li>Prepare your shipment, and if you need FedEx packing materials, contact us.<\\\/li><li>Schedule a pickup or go to our nearest office to schedule your shipment<\\\/li><\\\/ol><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I track my FedEx shipment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Login to <a href=\\\"https:\\\/\\\/www.fedex.com\\\/es-ec\\\/tracking.html\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">https:\\\/\\\/www.fedex.com\\\/es-ec\\\/tracking.html<\\\/a> enter your guide number.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How does delivery and pick up work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Access your account at fedex.com to schedule the delivery of your shipment and generate a label. Likewise, you can coordinate a collection at your office or leave the package at any FedEx point.<\\\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I calculate rates and transit times?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When you log in to <a href=\\\"https:\\\/\\\/www.fedex.com\\\/es-ec\\\/home.html\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">fedex.com\\\/ec<\\\/a>, You can estimate the cost of shipping your packages with the discounts that apply and calculate transit times. After getting the estimate you want, simply click Submit and your information will be added to the FedEx form. Ship Manager.<\\\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the cost of my shipment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We know that you are looking for the best cost-benefit ratio, that is why we offer you free tools on the Internet so that you can estimate shipping costs, without problems or restrictions, to practically any destination.<\\\/p><p>\\u00a0<\\\/p><p>Calculate the cost of your shipment by clicking <a href=\\\"https:\\\/\\\/www.fedex.com\\\/ratefinder\\\/home?source=gh&amp;cc=ec%20&amp;language=es\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">here<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I am the Recipient. Do I have to pay fees or duties for packages sent to me by FedEx?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All imports to Ecuador generate taxes, the value may vary depending on the type of product and its weight. If the shipment enters under the 4\\u00d74 mode (less than 4Kg with a commercial value less than $ 400 dollars), customs will<br \\\/>charge a fixed rate of $ 42 dollars. Additionally, there may be Grupo Entregas processing values, depending on the total value of the shipment. These values can be pre-pay on Grupo Entregas website.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I am the sender. Do I have to pay fees or duties for packages that I ship via FedEx?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It will depend on the place of destination and the customs regulations of each country. If you have a FedEx account, you can request that the possible associated charges at the destination be charged to the account, so that the recipient will not have to make any payment. Otherwise, FedEx will contact the recipient to settle the charges that have been generated.<\\\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are Electronic Commerce Documents (ETD)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Electronic Commerce Documents are all those international shipments that do not correspond to documents or merchandise, and that allow the use of the ETD functionality without the need to print and attach a label to the package; This simplifies and automates the document flow and submission process to save you time and provide added peace of mind.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"They sent me a package by FedEx. What do I do to receive it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p class=\\\"et_pb_toggle_title\\\"><span style=\\\"font-size: 16px;\\\">Make sure you have the 12-digit FedEx tracking number. You can track your shipment on the Grupo Entregas and FedEx websites.<\\\/span><\\\/p><div class=\\\"et_pb_toggle_content clearfix\\\"><p>Before receiving the package, it is important to keep in mind that in addition to the cost of shipping (usually paid by the sender) there may be customs fees and processing costs in Ecuador.<\\\/p><p>Currently, the Ecuadorian regulations allow the entry of packages of less than 4 kg and with a commercial value of less than $ 400 under the 4\\u00d74 mode. This modality exempts the payment of duties, but charges a fixed rate of $ 42 dollars per shipment (updated to August 2017). These $ 42 dollars, plus possible processing costs (paperwork for customs clearance) must be canceled by the recipient in Ecuador, or indicate a FedEx account to load said values.<\\\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\\\/p><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Can I send international packages from Ecuador using FedEx?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, to more than 220 countries around the world, with guaranteed delivery. For more information visit our website\\u00a0<a href=\\\"https:\\\/\\\/www.fedex.com\\\/es-ec\\\/home.html\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">www.fedex.com\\\/ec<\\\/a> or contact us at 1800.033.339 or 18000 FEDEX.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the IPD flower export program?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It is a program focused on B2C business (From company to end customer). This service is exclusive for the shipment of fresh flowers to the United States with the cold chain.<\\\/p><p>Shipments are consolidated at the Quito airport and a domestic distribution is made in the US. For this service, it is necessary that the client has legal status or a natural person in the United States who appears as the Registered Importer (Import of Record).<\\\/p><p>The B2C service is ideal for companies of eCommerce and flower farms interested in placing their products further in the distribution chain.<\\\/p><p>For more information, contact us at 1800.033.339 or 18000 FEDEX.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-332133232\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-332133232\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-ad5664a e-con-full e-flex e-con e-child\" data-id=\"ad5664a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92be5cc elementor-widget elementor-widget-accordion\" data-id=\"92be5cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1531\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1531\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the services offered by eLogistics?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1531\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1531\"><p>eLogistics is the group of local logistics services of Grupo Entregas within Ecuador:<\/p><ul><li>National Corporate Courier: Sending packages nationwide aimed at companies that make frequent shipments.<\/li><li>Integration with eCommerce: Integrated solutions to platforms ecommerce Web way services, inventories are managed online and withdrawals online are made at the time of purchase.<\/li><li>Certified Deliveries: Specialized service in critical or sensitive correspondence with return of attachments, signatures, deliveries to the holder that require verification or additional actions. It can also include enveloping, printing, and personalization.<\/li><li>Supply Chain: Inventory management from import, customs clearance and arrival at our wineries. Inventory entry with online traceability, labeling and distribution system.<\/li><li>Inhouse services : Management of internal and external correspondence, digitization and handling of printing and filing in the client\u2019s offices.<\/li><\/ul><p>For more information about each service, you can visit the \u201cServices\u201d section.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1532\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1532\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is it fulfillment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1532\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1532\"><p>Fulfillment o smart warehousing is the combination of storing your inventory in external warehouses, together with automated distribution services.<br \/>For example, let\u2019s say an importer of auto parts doesn\u2019t have enough space to store its inventory. In that case, you can keep it in our warehouses and as you receive orders, through our systems you simply request their delivery. We carry out the management of preparing the order, dispatching it from our warehouses and sending them to the recipient.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1533\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1533\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is \"Envelope\" or Certified Deliveries?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1533\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1533\"><p>Certified Deliveries is a series of services that allow the delivery of documents or sensitive messaging. The service provides all the follow-up of the delivery through online tracking, guarantee of delivery to an owner or authorized third party and reportology of deliveries. The customer can also generate searches with custom parameters.<\/p><p>As part of the added values \u200bof this service, we can print envelopes, account statements, envelope and label the<br \/>documents in question.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1534\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1534\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can you take care of the import and distribution of my inventory?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1534\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1534\"><p>Yes, our storage service and fulfillment is comprehensive. For example, many warehouse clients combine services from FedEx or from our Ecargo consolidation to import their merchandise into the country. Subsequently, Grupo Entregas provides the dispatch and delivery to the final destination within Ecuador through our services of Elogistics.<\/p><p>Grupo Entregas allows its clients to link the services they require. For example FedEx + Customs + National Courier.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1535\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1535\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do your logistics services have web services and \/ or documentation to link systems?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1535\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1535\"><p>Yes, our FedEx and National logistics services have ideal solutions for web services, connecting to the client\u2019s internal systems. At the domestic logistics level, our service \u201ceCommerce\u201dIt has a web services API to which our clients can integrate to automatically generate labels, collection orders and request traces.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1536\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1536\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is your coverage nationwide?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1536\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1536\"><p>We have a wide coverage nationwide with excellent delivery<br \/>times. To know it, click <a href=\"https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Tabla-de-Coberturas-Grupo-Entregas.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1537\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1537\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I open an eLogistics account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1537\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1537\"><ul><li>Apply for an online account by clicking <a href=\"https:\/\/grupoentregas.com\/en\/cuenta-grupo-entregas\/\">here<\/a>\u00a0or visit our offices. Get to know our points nationwide <a href=\"https:\/\/grupoentregas.com\/en\/puntos-de-atencion\/\">here.<\/a><\/li><li>Receive the confirmation of your account and start enjoying the benefits that our service eLogistics offers you<\/li><li>For more information contact us at 1800.033.339<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1538\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1538\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does the integration with ecommerce work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1538\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1538\"><p>We offer integrated solutions to platforms ecommerce Web way services, inventories are managed online and withdrawals online are made at the time of purchase. We automate processes, withdraw the product nationwide, and offer technical and operational support on all shipments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1539\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1539\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What does Supply Chain service offer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1539\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1539\"><ul><li>Custody, administration and distribution of your inventory<\/li><li>State-of-the-art wineries in their own spaces in Quito and Guayaquil.<\/li><li>Inventory dispatch 24\/7<\/li><li>Hanger and assembly of shipments<\/li><li>Reporting and analytics of movements<\/li><li>Inventory system available online<\/li><li>Service of nationalization of packages and subsequent storage<\/li><li>Wide coverage nationwide<\/li><li>Latest generation traceability 24 hours a day<\/li><li>Automated creation of guide numbers and labels<\/li><li>Record of delivery in real time, with the name of the person who receives the document \/ package and photographs of the delivery<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-15310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-15310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the InHouse service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-15310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-15310\"><p>We offer the management of internal and external correspondence, digitization and handling of printing and filing at the client\u2019s offices.<\/p><ul><li>Our technology and professional human resources within your organization<\/li><li>Receipt, processing and delivery of documents<\/li><li>Outsourcing of defined services<\/li><li>Availability of resources according to your needs<\/li><li>Management of internal, incoming and outgoing messages<\/li><li>Added values: policy printing, enveloping and delivery<\/li><li>Digitization of documents, contracts, policies and custody<\/li><li>Internal and external document traceability<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What are the services offered by eLogistics?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>eLogistics is the group of local logistics services of Grupo Entregas within Ecuador:<\\\/p><ul><li>National Corporate Courier: Sending packages nationwide aimed at companies that make frequent shipments.<\\\/li><li>Integration with eCommerce: Integrated solutions to platforms ecommerce Web way services, inventories are managed online and withdrawals online are made at the time of purchase.<\\\/li><li>Certified Deliveries: Specialized service in critical or sensitive correspondence with return of attachments, signatures, deliveries to the holder that require verification or additional actions. It can also include enveloping, printing, and personalization.<\\\/li><li>Supply Chain: Inventory management from import, customs clearance and arrival at our wineries. Inventory entry with online traceability, labeling and distribution system.<\\\/li><li>Inhouse services : Management of internal and external correspondence, digitization and handling of printing and filing in the client\\u2019s offices.<\\\/li><\\\/ul><p>For more information about each service, you can visit the \\u201cServices\\u201d section.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is it fulfillment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Fulfillment o smart warehousing is the combination of storing your inventory in external warehouses, together with automated distribution services.<br \\\/>For example, let\\u2019s say an importer of auto parts doesn\\u2019t have enough space to store its inventory. In that case, you can keep it in our warehouses and as you receive orders, through our systems you simply request their delivery. We carry out the management of preparing the order, dispatching it from our warehouses and sending them to the recipient.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is \\\"Envelope\\\" or Certified Deliveries?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Certified Deliveries is a series of services that allow the delivery of documents or sensitive messaging. The service provides all the follow-up of the delivery through online tracking, guarantee of delivery to an owner or authorized third party and reportology of deliveries. The customer can also generate searches with custom parameters.<\\\/p><p>As part of the added values \\u200bof this service, we can print envelopes, account statements, envelope and label the<br \\\/>documents in question.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can you take care of the import and distribution of my inventory?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, our storage service and fulfillment is comprehensive. For example, many warehouse clients combine services from FedEx or from our Ecargo consolidation to import their merchandise into the country. Subsequently, Grupo Entregas provides the dispatch and delivery to the final destination within Ecuador through our services of Elogistics.<\\\/p><p>Grupo Entregas allows its clients to link the services they require. For example FedEx + Customs + National Courier.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do your logistics services have web services and \\\/ or documentation to link systems?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, our FedEx and National logistics services have ideal solutions for web services, connecting to the client\\u2019s internal systems. At the domestic logistics level, our service \\u201ceCommerce\\u201dIt has a web services API to which our clients can integrate to automatically generate labels, collection orders and request traces.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is your coverage nationwide?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We have a wide coverage nationwide with excellent delivery<br \\\/>times. To know it, click <a href=\\\"https:\\\/\\\/grupoentregas.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Tabla-de-Coberturas-Grupo-Entregas.pdf\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">here<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I open an eLogistics account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li>Apply for an online account by clicking <a href=\\\"https:\\\/\\\/grupoentregas.com\\\/en\\\/cuenta-grupo-entregas\\\/\\\">here<\\\/a>\\u00a0or visit our offices. Get to know our points nationwide <a href=\\\"https:\\\/\\\/grupoentregas.com\\\/en\\\/puntos-de-atencion\\\/\\\">here.<\\\/a><\\\/li><li>Receive the confirmation of your account and start enjoying the benefits that our service eLogistics offers you<\\\/li><li>For more information contact us at 1800.033.339<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"How does the integration with ecommerce work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We offer integrated solutions to platforms ecommerce Web way services, inventories are managed online and withdrawals online are made at the time of purchase. We automate processes, withdraw the product nationwide, and offer technical and operational support on all shipments.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What does Supply Chain service offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li>Custody, administration and distribution of your inventory<\\\/li><li>State-of-the-art wineries in their own spaces in Quito and Guayaquil.<\\\/li><li>Inventory dispatch 24\\\/7<\\\/li><li>Hanger and assembly of shipments<\\\/li><li>Reporting and analytics of movements<\\\/li><li>Inventory system available online<\\\/li><li>Service of nationalization of packages and subsequent storage<\\\/li><li>Wide coverage nationwide<\\\/li><li>Latest generation traceability 24 hours a day<\\\/li><li>Automated creation of guide numbers and labels<\\\/li><li>Record of delivery in real time, with the name of the person who receives the document \\\/ package and photographs of the delivery<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"What is the InHouse service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We offer the management of internal and external correspondence, digitization and handling of printing and filing at the client\\u2019s offices.<\\\/p><ul><li>Our technology and professional human resources within your organization<\\\/li><li>Receipt, processing and delivery of documents<\\\/li><li>Outsourcing of defined services<\\\/li><li>Availability of resources according to your needs<\\\/li><li>Management of internal, incoming and outgoing messages<\\\/li><li>Added values: policy printing, enveloping and delivery<\\\/li><li>Digitization of documents, contracts, policies and custody<\\\/li><li>Internal and external document traceability<\\\/li><\\\/ul>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-332133233\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-332133233\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-c28a54a e-con-full e-flex e-con e-child\" data-id=\"c28a54a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c189d57 elementor-widget elementor-widget-accordion\" data-id=\"c189d57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2021\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2021\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are Incoterms or terms of trade?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2021\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2021\"><p>Incoterms are terms of trade. The name comes from its acronym in English \u201cInternational Commercial Terms\u201d, used in an international sales contract.<\/p><p>Its acronym is made up of three letters each and they reflect the voluntary acceptance of both parties (Buyer-Seller), about the conditions of delivery of goods.<\/p><p>They are prepared by the International Chamber of Commerce, to create a parameterization that is used worldwide by the entities involved in the purchase and sale.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2022\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2022\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What regulates Incoterms?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2022\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2022\"><p>The distribution of costs: the usual thing is that the seller bears the strictly precise costs to put the merchandise in delivery conditions and that the buyer bears the other costs.<\/p><p>The transmission of risks: It is based on the management and responsibility of risks (of loss, deterioration, theft of goods), they are transferred in the geographical point and at the chronological moment defined by the contract and the established Incoterm.<\/p><p>Cargo insurance: sign an insurance policy for merchandise in transport.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2023\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2023\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the 2020 incoterms?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2023\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2023\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-12431 size-full\" src=\"https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Incoterms-2020.jpg\" alt=\"\" width=\"800\" height=\"1132\" srcset=\"https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Incoterms-2020.jpg 800w, https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Incoterms-2020-212x300.jpg 212w, https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Incoterms-2020-724x1024.jpg 724w, https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Incoterms-2020-768x1087.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2024\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2024\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I bring my household items with eCargo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2024\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2024\"><p>Yes, our Ecargo service can arrange shipping and customs clearance of your household and automobile items. It is important that you review the legal requirements to access the benefits of income from household goods:<\/p><p>Ecuador Customs \u2013 Migrant \u201cMenajes\u201d <a href=\"https:\/\/www.aduana.gob.ec\/para-migrantes\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.aduana.gob.ec\/para-migrantes\/<\/a><\/p><p>Chancellery \u2013 \u201cMenajes\u201d <a href=\"https:\/\/www.cancilleria.gob.ec\/2020\/06\/18\/menaje-de-casa\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.cancilleria.gob.ec\/2020\/06\/18\/menaje-de-casa\/<\/a><\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2025\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2025\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to open an account with eCargo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2025\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2025\"><p>eCargo offers great benefits to its clients, adapting to the individual needs of each of the companies. To be a customer of eCargo you can send us an email to <a href=\"mailto:info@ecargo.ec\">info@ecargo.ec<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2026\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2026\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is called consolidated cargo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2026\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2026\"><p>It is the activity of grouping in a container or cargo unit, goods or merchandise from several exporters to be transported to a specific destination.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2027\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2027\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the types of containers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2027\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2027\"><img decoding=\"async\" class=\"alignnone wp-image-12433 size-full\" src=\"https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Tipos-de-contenedores.jpg\" alt=\"\" width=\"800\" height=\"1132\" srcset=\"https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Tipos-de-contenedores.jpg 800w, https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Tipos-de-contenedores-212x300.jpg 212w, https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Tipos-de-contenedores-724x1024.jpg 724w, https:\/\/grupoentregas.com\/wp-content\/uploads\/2023\/05\/Tipos-de-contenedores-768x1087.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2028\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2028\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What type of cargo do you transport?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2028\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2028\"><ul><li>Air Cargo Service: consolidated cargo handling, charters, special cargo and handling of hazardous material.<\/li><li>Maritime Cargo Service: full container handling, cargo consolidation, break bulk and special projects.<\/li><li>Land Cargo Service: consolidation of cargo, platforms, extra heavy and oversized cargo.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2029\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2029\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are eCargo's certifications?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2029\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2029\"><p>eCargo is part of an International Network of the highest prestige in terms of logistics. We invite you to know the certificates that guarantee us <a href=\"\/en\/servicios\/ecargo\/\">here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What are Incoterms or terms of trade?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Incoterms are terms of trade. The name comes from its acronym in English \\u201cInternational Commercial Terms\\u201d, used in an international sales contract.<\\\/p><p>Its acronym is made up of three letters each and they reflect the voluntary acceptance of both parties (Buyer-Seller), about the conditions of delivery of goods.<\\\/p><p>They are prepared by the International Chamber of Commerce, to create a parameterization that is used worldwide by the entities involved in the purchase and sale.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What regulates Incoterms?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The distribution of costs: the usual thing is that the seller bears the strictly precise costs to put the merchandise in delivery conditions and that the buyer bears the other costs.<\\\/p><p>The transmission of risks: It is based on the management and responsibility of risks (of loss, deterioration, theft of goods), they are transferred in the geographical point and at the chronological moment defined by the contract and the established Incoterm.<\\\/p><p>Cargo insurance: sign an insurance policy for merchandise in transport.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the 2020 incoterms?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<img class=\\\"alignnone wp-image-12431 size-full\\\" src=\\\"https:\\\/\\\/grupoentregas.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Incoterms-2020.jpg\\\" alt=\\\"\\\" width=\\\"800\\\" height=\\\"1132\\\" \\\/>\"}},{\"@type\":\"Question\",\"name\":\"Can I bring my household items with eCargo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, our Ecargo service can arrange shipping and customs clearance of your household and automobile items. It is important that you review the legal requirements to access the benefits of income from household goods:<\\\/p><p>Ecuador Customs \\u2013 Migrant \\u201cMenajes\\u201d <a href=\\\"https:\\\/\\\/www.aduana.gob.ec\\\/para-migrantes\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">https:\\\/\\\/www.aduana.gob.ec\\\/para-migrantes\\\/<\\\/a><\\\/p><p>Chancellery \\u2013 \\u201cMenajes\\u201d <a href=\\\"https:\\\/\\\/www.cancilleria.gob.ec\\\/2020\\\/06\\\/18\\\/menaje-de-casa\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">https:\\\/\\\/www.cancilleria.gob.ec\\\/2020\\\/06\\\/18\\\/menaje-de-casa\\\/<\\\/a><\\\/p><p>\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How to open an account with eCargo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>eCargo offers great benefits to its clients, adapting to the individual needs of each of the companies. To be a customer of eCargo you can send us an email to <a href=\\\"mailto:info@ecargo.ec\\\">info@ecargo.ec<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is called consolidated cargo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It is the activity of grouping in a container or cargo unit, goods or merchandise from several exporters to be transported to a specific destination.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the types of containers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<img class=\\\"alignnone wp-image-12433 size-full\\\" src=\\\"https:\\\/\\\/grupoentregas.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Tipos-de-contenedores.jpg\\\" alt=\\\"\\\" width=\\\"800\\\" height=\\\"1132\\\" \\\/>\"}},{\"@type\":\"Question\",\"name\":\"What type of cargo do you transport?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li>Air Cargo Service: consolidated cargo handling, charters, special cargo and handling of hazardous material.<\\\/li><li>Maritime Cargo Service: full container handling, cargo consolidation, break bulk and special projects.<\\\/li><li>Land Cargo Service: consolidation of cargo, platforms, extra heavy and oversized cargo.<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"What are eCargo's certifications?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>eCargo is part of an International Network of the highest prestige in terms of logistics. We invite you to know the certificates that guarantee us <a href=\\\"\\\/en\\\/servicios\\\/ecargo\\\/\\\">here<\\\/a>.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-332133234\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-332133234\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-01f33f6 e-con-full e-flex e-con e-child\" data-id=\"01f33f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6032067 elementor-widget elementor-widget-accordion\" data-id=\"6032067\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1001\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1001\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is an electronic document?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1001\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1001\"><p>It is the information generated, sent, received, stored or communicated by electronic, optical or similar means, which remains in these media during its life cycle, is produced by a person or entity due to their activities and must be treated in accordance with the principles and archival processes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1002\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1002\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does the comprehensive document management process work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1002\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1002\"><p>The comprehensive document management process consists of 4 steps:<\/p><p>1. Logistics and documentary reception<br \/>\u2022 Logistics of Physical Transfer of Documents.<br \/>\u2022 Reception and Verification of Submitted Documentation<br \/>2. Document technical processing<br \/>\u2022 Debugging and Classification of documentation received.<br \/>\u2022 Documentary Inventory.<br \/>\u2022 Document Digitization and Indexing.<br \/>\u2022 Physical Location of Processed Documents.<br \/>3. Documentary consultations<br \/>\u2022 Receipt of the request for physical or electronic consultation.<br \/>\u2022 Search and Preparation of Documentation.<br \/>\u2022 Digitization of Documents not processed and required electronically.<br \/>\u2022 Logistics and Delivery of requested Documents.<br \/>4. Turnkey<br \/>\u2022 Delivers the information digitally ordered and organized according to the workflow<br \/>\u2022 Delivery of passive file warehouse physically ordered and according to standards<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1003\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1003\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How are my documents protected in the warehouses of eFile?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1003\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1003\"><p>The wineries of eFileThey have strict safety and quality standards that allow all the stored documentation not to be deteriorated or damaged. The storage protocols have been implemented with the aim of keeping all the passive files of your company in excellent condition.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1004\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1004\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I open an account with eFile?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1004\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1004\"><p>eFile offers great benefits to its clients, adapting to the individual needs of each of the companies. To be a customer of eFile you can send us an email to <a href=\"mailto:infoefile@entregas.ec\">infoefile@entregas.ec<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is an electronic document?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It is the information generated, sent, received, stored or communicated by electronic, optical or similar means, which remains in these media during its life cycle, is produced by a person or entity due to their activities and must be treated in accordance with the principles and archival processes.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How does the comprehensive document management process work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The comprehensive document management process consists of 4 steps:<\\\/p><p>1. Logistics and documentary reception<br \\\/>\\u2022 Logistics of Physical Transfer of Documents.<br \\\/>\\u2022 Reception and Verification of Submitted Documentation<br \\\/>2. Document technical processing<br \\\/>\\u2022 Debugging and Classification of documentation received.<br \\\/>\\u2022 Documentary Inventory.<br \\\/>\\u2022 Document Digitization and Indexing.<br \\\/>\\u2022 Physical Location of Processed Documents.<br \\\/>3. Documentary consultations<br \\\/>\\u2022 Receipt of the request for physical or electronic consultation.<br \\\/>\\u2022 Search and Preparation of Documentation.<br \\\/>\\u2022 Digitization of Documents not processed and required electronically.<br \\\/>\\u2022 Logistics and Delivery of requested Documents.<br \\\/>4. Turnkey<br \\\/>\\u2022 Delivers the information digitally ordered and organized according to the workflow<br \\\/>\\u2022 Delivery of passive file warehouse physically ordered and according to standards<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How are my documents protected in the warehouses of eFile?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The wineries of eFileThey have strict safety and quality standards that allow all the stored documentation not to be deteriorated or damaged. The storage protocols have been implemented with the aim of keeping all the passive files of your company in excellent condition.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I open an account with eFile?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>eFile offers great benefits to its clients, adapting to the individual needs of each of the companies. To be a customer of eFile you can send us an email to <a href=\\\"mailto:infoefile@entregas.ec\\\">infoefile@entregas.ec<\\\/a><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-332133235\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-332133235\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-e003535 e-con-full e-flex e-con e-child\" data-id=\"e003535\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e32c99d elementor-widget elementor-widget-accordion\" data-id=\"e32c99d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2381\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2381\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who should I contact to start a business relationship with Grupo Entregas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2381\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2381\"><p>Start working with us!<\/p><p>\u2022 To open a FedEx account click <a href=\"https:\/\/grupoentregas.com\/en\/cuenta-fedex\/\">here.<\/a><br \/>\u2022 To open a Grupo Entregas account, click <a href=\"https:\/\/grupoentregas.com\/en\/cuenta-grupo-entregas\/\">here.<\/a><br \/>or send us an email to info@entregas.ec<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2382\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2382\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Which central should I contact to communicate with your administrative areas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2382\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2382\"><p>To communicate with any of our areas, you can contact (+593) 2,500,3000 and enter the extension of the department you are looking for.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2383\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2383\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I leave my CV so I can work with you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2383\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2383\"><p>To review our job vacancies or leave your CV, click <a href=\"https:\/\/grupoentregas.com\/contactanos\/trabaja-con-nosotros\/\">here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2384\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2384\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I make a claim?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2384\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2384\"><p>We are interested in listening to you with the aim of improving every day. Please leave us your comments or your claim <a href=\"\/en\/reclamos\/\">here.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2385\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2385\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where are your offices located nationwide?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2385\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2385\"><p>Our offices are located in the cities of Quito, Guayaquil, Cuenca and Ambato. To know the addresses of our service points, click <a href=\"https:\/\/grupoentregas.com\/en\/puntos-de-atencion\/\">here.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Who should I contact to start a business relationship with Grupo Entregas?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Start working with us!<\\\/p><p>\\u2022 To open a FedEx account click <a href=\\\"https:\\\/\\\/grupoentregas.com\\\/en\\\/cuenta-fedex\\\/\\\">here.<\\\/a><br \\\/>\\u2022 To open a Grupo Entregas account, click <a href=\\\"https:\\\/\\\/grupoentregas.com\\\/en\\\/cuenta-grupo-entregas\\\/\\\">here.<\\\/a><br \\\/>or send us an email to info@entregas.ec<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Which central should I contact to communicate with your administrative areas?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To communicate with any of our areas, you can contact (+593) 2,500,3000 and enter the extension of the department you are looking for.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where can I leave my CV so I can work with you?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To review our job vacancies or leave your CV, click <a href=\\\"https:\\\/\\\/grupoentregas.com\\\/contactanos\\\/trabaja-con-nosotros\\\/\\\">here<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where can I make a claim?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We are interested in listening to you with the aim of improving every day. Please leave us your comments or your claim <a href=\\\"\\\/en\\\/reclamos\\\/\\\">here.<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where are your offices located nationwide?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our offices are located in the cities of Quito, Guayaquil, Cuenca and Ambato. To know the addresses of our service points, click <a href=\\\"https:\\\/\\\/grupoentregas.com\\\/en\\\/puntos-de-atencion\\\/\\\">here.<\\\/a><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We want to solve your doubts! Somos la empresa ecuatoriana li\u0301der en la provisio\u0301n de soluciones logi\u0301sticas integrales que presta servicios de calidad a nivel nacional e internacional. International Shipping eLogistics eCargo eFile General Information Mandatory Ecuadorian Postal Code In Ecuador there is an obligation to use the Postal Code for all outgoing and \/ [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":12524,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12530","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes - Grupo Entregas<\/title>\n<meta name=\"description\" content=\"Grupo Entregas es una empresa ecuatoriana li\u0301der en env\u00edo de encomiendas en Ecuador y la provisio\u0301n de soluciones logi\u0301sticas integrales que presta servicios de calidad a nivel nacional e internacional.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grupoentregas.com\/en\/contactanos\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes - 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